Water Damage
Frequently Asked Questions.

Our top list of questions and answers might help you quickly understand the basics of water damage and a little bit about restoring damaged contents and materials. Don’t miss one interesting statistic in the last paragraph on this page.

Water damage occurs when “any incursion of water causes a loss of usefulness, or future usefulness or value of any property.”
Restore means “bring back to a formal or normal state.” Restoration is simply “the act of restoring.”
The first and most important aspect of water damage restoration is to remove excessive moisture from all affected materials and return them to their former “normal” state. The restoration is not complete until all affected materials are completely dried and restored to their former condition.

Water spreads to the driest, most absorbent material first. Carpet and the underlying “sponge like” padding often bear the brunt of water damage. As the carpet and pad become saturated, the water then “wicks” up into the drywall structure (drywall, paneling, plaster etc.) affecting base trim, wood stud framing and insulation. The moisture spreads to anything that can absorb water.

Time is the most crucial element in preventing excessive water damage. Moisture must be removed and the structure dried as quickly as possible to avoid secondary damage. Secondary damage includes un-restorable structural damage and microbial growth, (like mold) that can cause many adverse health effects.

In-place drying is the fastest and most cost-effective technique to dry a water damaged structure. It means that we don’t remove furniture or contents, but prepare them to be dried “in-place.” This is only possible because of our state-of-the-art drying equipment and the exacting process of drying that we utilize.

Many items that look badly damaged may be completely restored. Unfortunately, some items may be beyond restoration. In most cases, the damage can be avoided if the restorative drying process is begun without delay.

Reversing the effects of water damage is done by controlling where the water will “wick.” Wet will go to dry if it can, even if it is climbing up a wall. When high velocity commercial air movers (fans) are placed at the base of a wall that is wet, they can begin to reverse the wicking. Meaning, as the air mover begins to dry the area directly in front of it, the nearby moisture begins to wick towards the new dry area. Remember, wet will go to dry if it can. Once that area is restored to its original moisture content, thereby preserving the structural integrity, the drying process is complete.

Phoenix Low Grain dehumidifiers are also placed in the affected area. These dehumidifiers remove the wet, cold air and replace it with hot, dry air. The hot, dry air is then circulated to the air movers, which speeds up the drying process. “Low Grain” means the unit puts out a much lower specific humidity or grains of moisture per pound than regular dehumidifiers. Phoenix has the lowest grain depression of all refrigerant dehumidifiers. Phoenix grain depressions are as low as 28-30 grains per pound compared to that of home dehumidifiers which produce as low as 60-65 grains per pound or specific humidity. The benefit for you: your home gets dryer, twice as fast and before mold has a chance to grow. With the Phoenix and Injecti-dry System DryPatrol can also dry structures such as hardwood floors, seal plates, sub-floors, etc. that can’t be dried with conventional refrigerant dehumidifiers.

On average, we can dry the structure and contents of a saturated home in three to five days. Over 80 percent of the clean water damaged homes that we dry will need no repair at all. Or will only need minor repairs such as painting and/or carpet cleaning.

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